In line with the Prime Minister’s
announcement and following Government guidelines concerning the UK’s current
restricted movement out of homes, we will be implementing the following
restrictions for the health and safety of our valued customers as well as
for our own members of staff.
Our parts department will remain open, but to ensure social distancing, will
be manned at a reduced capacity.
Payment for goods must be booked to
an existing account or paid by card over the phone. No cash transactions
will be allowed.
We will not accept the public inside
our premises. Therefore, all goods ordered (by the above methods) to be
collected by customers will be placed outside our main entrance and clearly
labelled for non-contact collection.
Goods will be picked, packed and
despatched by members of staff who show no symptoms of illness and as a
precaution will be wearing gloves at all times.
We will continue to work with our
trusted courier network to ensure that we can still despatch goods.
We know this may result in longer
lead times for picking and despatching parts, but please try to understand
that we will do our very best to reduce disruption as much as possible to
keep our customers operational during this difficult time.
Our Hire department will continue to function to its best ability. Please
call James on 01473 744088 (option 1) or email him at
to book your machines as per usual.
As our customers know, we operate a
‘goes out clean, comes back clean’ policy for our machines. This is even
more important than ever.
Our drivers will continue to collect
and deliver while they are still able to and will wear appropriate
Drivers will deliver and collect
machines with absolute minimal interaction with customers and when
absolutely necessary, at which point strict social distancing protocols will
In an effort to reduce unnecessary movements and social interaction, sales
members will be based from home with remote access to systems and
information. For machinery sales enquiries please call 01473 744088 (option
5) or email email@example.com
Again, to reduce unnecessary movements and social interaction, our accounts
department staff will be based from home with remote access to systems and
information. For any accounts queries please call 01473 744088 (option 7) or
Thank you for your understanding and
support during this time.